Lenovo Customer Service is a Joke

[habba]

So after waiting for a month for the Thinkpad T410s to become available again on the Lenovo website, I finally placed my order on Feb 10th (shipping date showed 3/1 16 business days advertised on the website for that particular model. However that same evening I realized that I had put in my home address for shipping - I wanted to change it to work so I didn't have to chase after the UPS guy. Anyways I called customer service and asked them if they could change the shipping address. They told me since the order was had already been processed, I couldn't change it. I was like fine Can I cancel my order? They were like yes. I was like ok so I canceled my order and went ahead placed a second order with the correct shipping address. My shipping date moved to 3/2 which made sense.

Fearing I was going to be double charged I kept checking my online status for the first order to make sure it was canceled. When that didn't happen for several days, I called CS again. They had no record of my order cancellation but was promptly told that my order will be canceled in 48 hours. Long story short it took 3 phone calls and 2 emails to finally get them to cancel my first order.
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sales recruitment consultant
cladding paint